Last updated: 19 October 2026
At VCREATE 4 U, we take utmost care in selecting, preparing, packing and shipping our artworks so that they reach you safely and in the condition intended.
As our artworks are carefully selected and packaged for individual orders, we do not accept returns or exchanges for reasons such as change of mind, personal preference, or because the artwork does not suit the customer’s intended space.
Returns
Returns are generally not accepted for change of mind, personal preference, incorrect size selection, or any other reason unrelated to damage in transit or an error on our part.
Damaged Artwork
In the unlikely event that an artwork is damaged during transit, please contact us within 48 hours of delivery.
To enable us to assess the issue, please provide an unedited, continuous unboxing video showing the package being opened & clear photographs of the damaged artwork and packaging.
Upon receiving the required information, our team will review the matter and assist with an appropriate resolution.
Incorrect Product Received
If you receive an artwork different from the one ordered, please notify us within 48 hours of delivery.
To enable us to assess the issue, please provide an unedited, continuous unboxing video showing the package being opened & clear photographs of the artwork received.
After an initial verification, the customer may be required to return the product in the original unused condition in which it was received, including the original frame and packaging, unless otherwise stated by VCREATE 4 U.
Once the returned artwork is received and verified, VCREATE 4 U may, as appropriate:
- Arrange a replacement with the artwork originally ordered; or
- Provide a refund/store credit, as applicable.
The final resolution will be determined after verification of the returned product and the circumstances of the case.
Refunds
Where a refund is approved, it will generally be processed through the original payment method, where applicable.
The time taken for the refund to reflect in your account may vary depending on your bank, card issuer or payment service provider.
Important Note
We strongly recommend that customers carefully inspect the package at the time of delivery and retain the original packaging until the artwork has been checked.
Failure to provide the required photographs or unboxing video within the specified period may affect our ability to assess and process a damage-related or incorrect product claim.
Contact Us
For any return, refund or exchange-related query, please contact us at:
VCREATE 4 U PRIVATE LIMITED
Email: vcreate4u.india@gmail.com
All requests will be reviewed in accordance with this policy and applicable law.
