Frequently Asked Questions

Yes. Every item in Original Paintings is a unique, hand-painted artwork, signed by the artist and supplied with a certificate of authenticity. Once sold, it is gone.

We make every reasonable effort to display our artworks accurately. However, slight variations in colour, tone and appearance may occur depending on your device and screen settings. Minor variations in texture, brushwork or finish may also occur in handmade or artist-created artworks.

Yes. All physical paintings are professionally framed before dispatch, and framing is included in the listed price unless specifically stated otherwise on the product page. Our framing helps protect the artwork during handling and transportation while maintaining its shape, structure and overall presentation.

Tell us within 48 hours of delivery with photos of the packaging and the artwork. Upon receiving the required information, our team will review the matter and assist with an appropriate resolution. See our Returns, Refunds & Exchange Policy.

No. All orders placed through our website are prepaid. Cash on Delivery (COD) is currently unavailable.

Products are subject to availability. If we cancel an order because a product is unavailable or an error has occurred, the applicable amount will be refunded through the original payment method, where applicable.

Visitors in India see prices and pay in Indian Rupees (₹ INR). Visitors outside India see prices and pay in US Dollars ($ USD). You can switch currency any time from the currency menu at the top of every page.

Payments are processed securely by Razorpay: UPI, RuPay, Visa, Mastercard and Amex cards, netbanking and popular wallets in India, and international Visa, Mastercard and Amex cards for USD orders.

Yes. Free standard shipping is available on all prepaid orders across India.

Orders are processed and dispatched within 3–4 business days after confirmation, excluding Sundays and national holidays. Delivery typically takes another 7–10 business days after dispatch, depending on your location and courier service availability.

Please notify us within 48 hours of delivery. You must provide an unedited, continuous unboxing video showing the package being opened, along with clear photographs of the damaged artwork and its packaging. Our team will review the evidence and assist with an appropriate resolution.

Please notify us within 48 hours of delivery and provide an unedited, continuous unboxing video and clear photographs of the artwork received. Following initial verification, you may be required to return the product in its original unused condition, including the original frame and packaging, unless otherwise stated by VCREATE 4 U.

After the returned product is received and verified, we may arrange a replacement with the originally ordered artwork or provide a refund or store credit, as applicable.

You may download and use the digital artwork for the permitted personal or specified use stated on its product page. Please review the applicable usage terms before purchasing.

Please follow the permitted usage stated on the product page. Digital artwork may not be resold, redistributed, sublicensed, reproduced commercially, uploaded to third-party marketplaces or used to create products for commercial sale without prior written permission from VCREATE 4 U subject to the applicable terms and law.